FAQs

1. How can I contact you?

You can reach us via email at thevibeoasisofficial@gmail.com. We strive to respond to all inquiries within 24 to 48 hours.

2. Where are your products shipped from?

Our products are sourced from various suppliers and are shipped directly from their locations to ensure efficient delivery. The specific shipping origin may vary depending on the product.

3. Can I get a refund on my product?

Yes, you can request a refund on your product. We have a 30-day return policy, which allows you to initiate a return within 30 days of receiving your item.

4. What is the process for returning an item?

To start a return, please contact us at thevibeoasisofficial@gmail.com. We will provide you with instructions on how to return your item.

5. How long does it take to process a refund?

Once we receive your return request, we will notify you of the approval status. If approved, the refund will be processed to your original payment method within 10 business days.

6. Are there any items that cannot be returned?

Yes, certain items such as perishable goods, custom products, and personal care items are non-returnable. Please contact us if you have questions about a specific item.

7. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact us immediately upon reception. We will evaluate the issue and work to resolve it promptly.

8. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment.

9. Do you offer international shipping?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination country.

10. Can I change my order after it has been placed?

Once an order is placed, we are unable to make changes. However, you may cancel your order within a short window of time after placing it. Please contact us as soon as possible if you need to cancel.